Hospitality Team

Be.Serene 12 Values Programme

Organisational Development

Transform your organisation with our unique 12 Values System

Increase your organisation's performance, improve your team's engagement and boost your culture cohesion.
A smart approach that helps you understand your current state and takes the team on a annual learning journey to continuously improve, under a coordinated cadence of actions to reach outstanding results.

Stress can be toxic, and have hugely damaging effects on morale, productivity and turnover – all of which contribute to a company’s overall success.

 

Taming stress should be of the highest priority for any hospitality business, as demands for a better life balance keeps pushing people who would otherwise have loved to work in the industry, away from it. This contributes to an increase in skills shortage and therefore – you guessed it! – increased pressure to those who remain.

The good news is yes, stress can be toxic, but calm is extremely contagious. We all have the ability to alter each others emotional state as we're constantly affected by others and how they feel. 

We know it is possible to feel challenged, and not overwhelmed - and a more serene outlook, supported by the implementation of key management actions, will help remind yourselves, as a team, why you chose this ultimately rewarding, exciting and vibrant career.

Tangible Benefits

Experience improved results under all three pillars of Organisational Wellbeing.

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Engagement & Culture

Generate an increased sense of purpose.​

Reduce employee turnover and absenteeism, boost engagement and enjoy your days at work.

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Excellence & Reputation

Enable personal development and up-skill your team.​

Improve NPS, get better results in quality audits and wow your customers with authentic hospitality. 

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Performance & Growth

Continuously improve under a structured framework.

Increase gross revenue, reduce costs and have a team that is committed to your company's success.

The facts

  • research conducted by TalentSmart found that 90% of top performers are skilled at managing their emotions in times of stress in order to remain calm and in control.

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  • A recent Mental Health at Work Report by Mind Share Partners identified the most desired resources are a more open and accepting culture, clearer information and training.

  • research conducted by TalentSmart found that 90% of top performers are skilled at managing their emotions in times of stress in order to remain calm and in control.

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  • A recent Mental Health at Work Report by Mind Share Partners identified the most desired resources are a more open and accepting culture, clearer information and training.

Be.Serene Calendar

Plans & Prices

All annual plans are based on the Be.Serene 12 Values Journey courses, so visit our page for Individuals to see all that they will experience.

You can then combine them with pulse or engagement surveys, as well as leadership meetings to analyse the programme KPIs, track actions and more! For specific details on all services below, visit our FAQ page.

The Be.Serene Programme is unique, and was developed specifically to serve the Hospitality & Tourism Industry.

Get in touch to book a non-commitment walk-through of the programme and clarify all your questions, so you can confidently decide what plan is best for you.

Essentials

Show that you care

Course Licenses:

  • Basic for team members

  • Intermediate for leaders

Be.Serene Badge

Standard

Embrace change

Course Licenses:

  • Basic for team members

  • Intermediate for supervisors and middle-management

  • Advanced for top-management level

Analytics:

  • 3 x Serenity Pulse Surveys

Meetings:

  • 1h Remote Onboarding Session

Be.Serene Badge

Premium

Inspire and connect

Course Licenses:

  • Basic for team members

  • Intermediate for supervisors and middle-management

  • Advanced for top-management level

Analytics:

  • 3 x Engagement Surveys with 

       Serenity Radar

 

Meetings*:

  • 2h Onboarding Session

  • 4 x 2h Quarterly Continuous Improvement Leadership Meetings

Plus:

  • Customized area in the platform
  • Value Champions Rewards

  • Bespoke Programme Report​

Be.Serene Badge

Minimum of 10 licenses for all business plans. For smaller teams, see our individual prices

* Remotely online or in-company in the UK for an extra fee. 

One final thing...

The Be.Serene Programme was developed by Benessere's founder Carina Martins Nakama, based on her 20-year successful track record as a leader in the Hospitality & Tourism Industry.

After developing numerous in-house initiatives to effectively balance people, quality and profit results as a General Manager and Director, Carina started to envision a cost-effective, bespoke solution for our industry, to impact more people and organisations.

She knew that to achieve positive, long lasting change, this new solution would have to take all the team on a transformative journey, to truly embed positive values and help develop more assertive and serene leaders. 

Carina believes that shifting behaviours and improving performance don't happen by chance or overnight - it's the result of consistent and focused effort, a continuous improvement mindset and a strategic plan.

Her remarkable breath of experience combined with an approachable leadership style and genuine willingness to help people and businesses thrive are at the heart of the services she offers through Benessere.

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Carolina Prado
SPA Manager

Carina is a generous leader, who guides her employees without taking away their space to be proactive. She has a balanced personality and knows how to handle very different profiles.

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Alistair Risk
Hotel General Manager

Carina has a very human leadership style, bringing her people with her on her journey. Authentic, personable, long term strategic thinker. An asset to any organisation.

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Renata Martins
HR and L&D

Carina has the great ability to work under pressure and knows how to handle difficult situations, always with ethic. She is extremely enthusiastic about her work and very much focused on results.

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Stephanie Bird
Chief Financial Officer

Carina has an innate ability to quickly see what is required to move an organization to the next level. Her consideration of all individuals in the organization speaks volumes to her high EQ and leadership style/capabilities.

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Arancha Santos
Accounts Director

Carina consistently demonstrated solid work ethic and dedication to success. She is reliable and inspiring, committed to push forward the organization by efficiently prioritizing business goals.