You can make a difference

Helping the Hospitality & Tourism community thrive

The Hospitality Paradox

What's behind these smiles?

Wellbeing emerges from thoughts, actions, and experiences.

So guests seeking your hospitality will expect you to help with theirs; it’s at the core of what being hospitable means – making others feel comfortable and at home, providing a warm, kind and friendly environment.


Yet, for a genuine hospitality experience, the “feeling goodness” should happen both ways in the relationship between guests and hosts.

Reality for many working in the industry, though, is that smiles can become more rehearsed, less authentic, and may hide a person – or a business – that is struggling.

But it doesn’t have to be like this.

Moreover, we believe it really shouldn't.

Struggling with recruitment and retention? 

The answer may lie in some of these figures from a study with people working in the Hospitality industry. It's high time for change. 

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Emotional Intelligence at Work

We take individuals and businesses on a journey to focus on strengthening core interpersonal skills and behaviours, to root positive values and habits in day to day operations. 

With our unique Values System, you will learn how to move through everyday challenges towards goals with more ease, leading the way to build greater places to work in, becoming more successful and fulfilled.

Creating training with purpose

Standard Operating Procedures (SOPs) are an important part of every hospitality and tourism business, but there are new ways to communicate them to your team. 

We help you create a successful learning culture at work by developing your own bespoke platform with online courses based on your procedures, creating a more efficient and engaging learning experience for your team.

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A lifetime opportunity to reshape this industry for the better 

Many of us have been away from work, feeling anxious and alone for too long. We have all talked about the mental health crisis at work, and reflected on the importance of wellbeing for performance.

Now, as businesses start to reopen, there is a risk things will fall back into the old ways. But forward thinking leaders are faced with a unique opportunity to develop better ways to work, taking action now! 

The Hospitality & Tourism Industry has a invaluable role in everyone's wellbeing and recovery from COVID-19.

So we want to help you return stronger, to welcome clients again with a genuine smile and a serene mind.