The importance of Trust for Organisational Wellbeing

Whichever angle you look at - be it in the relationship among peers, between leaders and their teams, or customers and the organization – trust plays a key role in turning these interactions into positive experiences.

For example, close your eyes and imagine a world where you are absolutely confident in yourself, where there is no fear, and you know you can rely on everyone around you to do what is right, good and fair.

That’s a calming thought, right?

Reality and human interactions are far more complex, though.

As a leader, for example, you probably want your team to trust your decisions, and can no doubt appreciate how much easier your days are when you are able to trust them too.

But how often do you stop to reflect about your actions and behaviours, and how they are helping nurture and embed this Value within your organisation?

Do you always keep to your commitments and promises, doing what you say you would do?

Is your team comfortable challenging your ideas freely, as you encourage open conversation?

Can you say that your team 100% trusts you as their leader?

A lack of trust increases employees’ turnover, greatly impacts productivity and makes people stop volunteering ideas to help the organisation grow.

When trust is eroded, people lose confidence in themselves, contribute less, have a lack of energy and distance themselves from others. They will also be a lot more likely to lie in an attempt to preserve their jobs, for example, faking their true feelings instead of collaborating and helping the business succeed. Perhaps you have even felt like this yourself before?

The most natural and expected consequence from all of this, is that trust will become an issue in the relationships with clients too, meaning an even deeper hit on the organization’s results.

But there is hope!

The great thing is that no matter the trust level within your team or organisation, you can help drive change through consistent actions and a well defined plan, making your workplace environment increasingly better to hit your performance goals!

To get there, we need to further develop our leadership skills, implement assertive and sustainable processes that enable and reinforce trust, and learn how to build a more serene and resilient mindset.

Stress, competition and division between teams are symptoms of workplace environments where trust is lacking. So to actually boost trust in the workplace, learning how to become a calmer, more confident, centred and inspiring leader is essential!

And, as with everything, practice makes perfect.

Remember that trust is not granted by title, but is a truly reciprocal experience between yourself and each one of your team members, work colleagues and clients.

If you want to boost this value within your organisation, follow us as we explore all things Trust during this month, as part of the Be.Serene Programme.






Carina is the founder of Benessere and lead instructor for the Be.Serene Programme.

Visit to learn how we can support your professional development.

For more about Carina, visit

At Benessere, we believe that team engagement, customer satisfaction, and profitability are tightly interlinked.

​​Therefore, Organisational Wellbeing is achieved by developing a workplace environment and company culture where teams can fulfill their potential and purpose, so that businesses can reach their performance goals with more harmony, consistency and ease.